Right of withdrawal

1. The customer is entitled to withdraw their declaration of intent to conclude the contract without giving reasons within 8 days of receipt of the goods, either in writing (letter or email) or by returning the goods to Pentrade AG. The period begins on the day the goods are received by the recipient. To meet the withdrawal deadline, it is sufficient to send the withdrawal notice or return the goods in good time. The written notice of withdrawal must be sent to the address specified in clause 11 or by email to office@billiardstore.ch. The customer bears the burden of proof for the dispatch of the goods to be returned.

2. In the event of a valid withdrawal, both parties must return the goods or services already received. If the customer is only able to return the goods in a deteriorated condition, they must compensate Pentrade AG for the loss in value.

3. The customer shall bear the costs and risk of returning the goods, unless the goods delivered do not correspond to those ordered.

4. Pentrade AG shall exercise its right of retention until the goods have been returned in full.

5. The right of withdrawal is excluded for contracts:

• regarding the delivery of goods that have been manufactured to the customer’s specifications or ordered directly for the customer, and of which the customer was informed in advance (e.g. printed textiles, etc.)

In the event that the right of withdrawal and return is excluded, the customer shall bear the costs of resending the goods to them when returning the goods to us.